FAQ) Post-purchase support and registration information
About post-purchase support
Q. What if there is a problem with the product that arrived?
If there is a problem with the product, please contact us within 30 days after receiving the product.
After confirming the contents, we will promptly exchange it for a non-defective product.
Q. I don't know how to use
For product information, please refer to the description and "Frequently Asked Questions" on each product page.
If you have any questions, please let us know the name of the product you purchased and the information about the instrument you would like to use.
The person in charge will check and reply as soon as possible.
Q. Damaged during use
We apologize for the inconvenience.
First of all, could you please let us know the following information using the inquiry form?
・Product you are using ・Approximate time of purchase ・Manufacturer and model name of the instrument you are using ・How it was damaged
We will provide as much support as possible depending on the situation.
Please note that even though we have responded to your inquiry many times, there are rare cases where we receive a message saying ``There is no reply.''
We apologize for the inconvenience, but please check your email reception settings, spam mail box, and promotion folder.
Q. I want to change information such as my email address and address.
If you would like to change your registered email address, address, phone number, etc., please contact us using the inquiry form.
After confirming your account, we will modify or delete it.
Q. I haven't received an email.
If you do not receive an email regarding your order, please check the following items and contact us.
⑴ If you use a carrier domain email address such as docomo.ne.jp, ezweb.ne.jp, or softbank.ne.jp, the carrier domain does not support HTML emails, so emails containing images or HTML (our This applies to payment information and order confirmation emails from Yahoo!
We recommend that you use an email address other than the above carrier domain.
(2) Please check if the email has been sorted into your spam folder.
(3) Please check the setting status of domain specified reception etc. from the setting of the e-mail address you are using.
Please make settings so that you can receive emails from the email address below.
firstname.lastname@example.org (order confirmation email, etc.)
email@example.com (Email regarding payment methods, etc.)
In addition, since the order confirmation email is automatically sent from the system, if you do not receive it, it is set so that you cannot receive "emails sent from the system", "emails containing URLs", "emails automatically sent", etc. There is a possibility that
Please check your reception settings.
If the above method does not solve the problem, please contact us using the inquiry form with your name and other information you entered when ordering.
Q. Can I cancel my order?
If you contact us before shipping, we will accept the cancellation of your order.
At that time, if you have already paid, we will refund the amount after deducting a 10% cancellation fee. Please note that we do not accept cancellations for the customer's convenience after the shipping procedure has been completed.
In addition, if you contact us prior to shipping, we will be happy to exchange it for a different product of the same value, free of charge, so please do not hesitate to contact us.